Privacy Policy

1. Introduction

Vernadipar ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website vernadipar.com, use our services, or interact with us in any way.

This policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and other applicable Australian privacy laws.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name and contact details (email address, phone number, postal address)
• Demographic information (age, gender, location)
• Financial information (for financing applications and credit checks)
• Employment information (for financing purposes)
• Vehicle preferences and purchase history
• Driver's license information (when required for test drives)
• Insurance information
• Communication records and preferences

2.2 Technical Information

When you visit our website, we automatically collect:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website or search terms
• Device information and screen resolution
• Cookies and similar tracking technologies

3. How We Collect Information

We collect personal information through various methods:

• Direct collection through forms on our website
• Phone conversations and email communications
• In-person interactions at our showroom
• Vehicle purchase and financing applications
• Test drive agreements and documentation
• Service and maintenance appointments
• Newsletter subscriptions and marketing preferences
• Third-party sources (with your consent or as legally permitted)
• Public records and registers
• Credit reporting agencies (for financing applications)

4. How We Use Your Information

We use your personal information for the following purposes:

4.1 Primary Purposes

• Processing vehicle sales and purchase transactions
• Facilitating financing applications and credit assessments
• Arranging insurance and extended warranty products
• Providing customer service and support
• Scheduling and conducting test drives
• Managing service and maintenance appointments
• Processing warranty claims and recalls

4.2 Secondary Purposes

• Sending newsletters and marketing communications (with consent)
• Improving our website and services
• Conducting market research and analysis
• Complying with legal and regulatory requirements
• Protecting against fraud and unauthorized activities
• Resolving disputes and enforcing agreements

5. Information Sharing and Disclosure

We may share your personal information with:

5.1 Service Providers

• Financial institutions and lending partners for financing applications
• Insurance companies for insurance quotes and policies
• Vehicle manufacturers for warranty and recall purposes
• Transport authorities for registration and compliance
• IT service providers and data hosting companies
• Marketing and communications service providers
• Professional advisors (lawyers, accountants, auditors)

5.2 Legal Requirements

We may disclose your information when required by law, including:

• Court orders and legal proceedings
• Government agencies and regulatory bodies
• Law enforcement investigations
• Consumer credit reporting agencies
• Taxation authorities

5.3 Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the new entity, subject to privacy law requirements.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Secure data storage systems with access controls
• Regular security assessments and updates
• Staff training on privacy and security practices
• Incident response procedures for data breaches
• Regular backups and disaster recovery plans

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Provide personalized content and advertisements
• Improve website functionality and performance
• Enable social media sharing features

You can control cookie settings through your browser preferences. Please refer to our Cookie Policy for detailed information.

8. Your Privacy Rights

Under Australian privacy law, you have the right to:

8.1 Access

Request access to your personal information we hold, including details about how we collect, use, and disclose it.

8.2 Correction

Request correction of any inaccurate, incomplete, or outdated personal information.

8.3 Deletion

Request deletion of your personal information, subject to legal and business requirements.

8.4 Opt-out

Unsubscribe from marketing communications at any time using the unsubscribe link in emails or contacting us directly.

8.5 Complaints

Lodge a complaint about our privacy practices. We will investigate and respond within a reasonable timeframe.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including:

• Customer records: 7 years after last transaction
• Financial records: 7 years as required by taxation law
• Marketing preferences: Until you opt-out or request deletion
• Website analytics: 26 months maximum
• Security logs: 2 years for incident investigation

We securely destroy or de-identify information when it's no longer needed.

10. Third-Party Websites

Our website may contain links to third-party websites, including:

• Manufacturer websites
• Financial institution websites
• Insurance provider websites
• Social media platforms
• Partner service providers

We are not responsible for the privacy practices of these third-party websites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

12. International Transfers

Your personal information may be transferred to and stored in countries outside Australia, including for data processing and storage services. We ensure that such transfers comply with Australian privacy laws and that adequate protection measures are in place.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "last updated" date
• Sending email notifications for significant changes
• Displaying prominent notices on our website

Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

14. Contact Information

For questions about this Privacy Policy, to exercise your privacy rights, or to lodge a complaint, please contact us:

Office of the Australian Information Commissioner

If you are not satisfied with our response to your privacy complaint, you may lodge a complaint with the Office of the Australian Information Commissioner:

Website: www.oaic.gov.au

Phone: 1300 363 992

Email: [email protected]